Terms and Conditions

REFUNDS

We are so confident that you will be amazed by our products, we offer all of our customers a 100% money back guarantee if you are not complete satisified. All requests for refunds must be made within 7 days of receipt of goods. After 7 days, no other guarantees apply for such reasons as "changed mind" or "no longer needed" etc.

We therefore encourage all customers to contact us via Email or Telephone before purchasing if you have any questions at all as we will be more than happy to chat to you about our products and services

RETURNS

All returns for any reason must first be approved by Rawfully Good 4 U. To arrange a return, you must first contact us via Email or Telephone were a member of the Rawfully Good 4 U team will record your request and submit it for approval.

All shipping charges to and from the customer must be paid for by the customer without reimbursement.

SHIPPING DAMAGE CLAIMS

Shipping that has resulted in damage to an item whilst in transit must be claimed for immediately upon receipt of goods, especially glass items. If the item is found to be have been damaged in transit, please contact us via Email or Telephone to organise a replacement which will be sent free of charge as soon as possible.

PAYMENT SECURITY

For your safety, we utilise industry-standard 128 bit Secure Sockets Layer (SSL) technology to encryption your sensitive information such as your name, address and other sensitive that you submit on the website via a form

This technology includes the following features:

  • Authentication- this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
  • Encryption- this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity- this checks the data being transferred to ensure it has not been altered.

 For all online payments that require a debit or credit card, we use PayPal, the world's leading online payment processor. During checkout, you will be redirected securely to PayPal to complete card payment.

We do not store credit card details nor do we share customer details with any 3rd parties.

ACCEPTENCE OF YOUR ORDER

Please note that the completion of the online checkout does not constitute Rawfully Good 4 U's acceptance of your order. Your order shall only be considered accepted once when we dispatch the product(s) that you have ordered.

We will use the email used during checkout to confirm to you we have received your order immediately after completing the checkout.

During the checkout process, you will be asked to complete your payment details. All fields indicated as mandatory must be completed to complete the checkout process. Please note that we do not store your debit or credit card information as all online payments go through PayPal who use an encrypted secure payment system to protect your payment information whilst making your purchase.

Payments made via BACS do not require you to send us any of your bank information. All payments made via BACS require you to include the order number as the payment reference in order for us to link the payment with you order.

If  Rawfully Good 4 U cannot supply you with the product you ordered, we will not process your order. We will use email as the main method of communication through the order process.